Neural Designer offers comprehensive support, graded by the license you choose:
1. Support principles
- Complete support, sorted by your type of license, with all the benefits of an “in-house” technical department.
- Access to an entire team of AI experts with a long history of delivering high-quality customer support to various industries.
- Transparent support, advice, and service delivery.
- Client experience is our key focus, and we are committed to optimizing end-user experience by continually improving our services.
2. Support types
- Basic support: Includes help with registration, installation and software failures, and assistance with the problems you might find while loading your data.
- Premium support: Includes all Standard Support features plus assistance with AI models’ goal setting, model building, interpretation of results and the appointment of a Technical Support Account Manager (TSAM), who will take time to learn about your environment and organizational needs while proactively managing and prioritizing your technical issues. Team members will have access to your TSAM for strategic technical advice, guidance, and best practices designed with your specific needs in mind.